Why a request was refused
A request is refused when a phone has hit your limit, requests are paused or the phone is blocked, the song is not on your list, or no gig is live.
The reasons, and what the audience sees
| Reason | What the page says | Can they fix it? |
|---|---|---|
| Too many from one phone | A thank-you saying that is plenty for now, then: Give it a few minutes and you can send more. | Yes, wait a few minutes. |
| Too many from one place at once | A message saying that is a lot of requests at once, then: Give it a minute and try again. | Yes, wait a minute. |
| Too quick at a gig that sells requests | Too quick. Try again in a minute. At those gigs the pace limit is five a minute, and the five-minute limit does not apply. | Yes, wait a minute. |
| Requests paused | Not taking new requests just now. Anything already sent is still with the act. | Yes, when you turn requests back on. |
| Phone blocked | Requests from this phone are closed for the rest of this gig. | No, not for this gig. |
| Song not on your list | Not on their list. Pick one from the search, or browse what they play. | Yes, pick a song from the list. |
| Act not on your list | They are not playing anything by the act. Search for someone else, or pick a song from the list. | Yes. |
| Already asked | You've already asked for this one. It's on the list. | No need. It is already in. |
| No gig live | Not taking requests right now. | Not until you go live. |
| Gig closed as they sent | That gig closed while your request was sending. Nothing went through. | No. |
| Phone out of requests | Out of requests for this gig, with an offer to buy more, at gigs that sell requests. | Only by buying more. |
The limit per phone
You choose how many requests one phone can send in any five minutes, from 1 to 30. The picker offers Tight (2), Balanced (4) and Relaxed (8), or a number of your own. Balanced is the starting point. See Request limits.
The five minutes roll. Nobody is locked out. As a phone's oldest request ages out of the window, it can send again. The message gives no number or countdown on purpose, because a countdown only invites a tap at the very second it ends.
The "one place at once" limit is separate. It is 60 requests a minute from one network address, so a whole pub on one wifi does not trip it, and you cannot change it.
Paused and blocked are different
A pause is for the whole room and is about now. A block is for one phone for the rest of the gig. The page never says why a phone was blocked, and shows no tip button to it. If a gig is paused, the audience can still vote on what is in the queue. See Blocking, pausing and reporting.
A list-only gig
If you chose My list only, a song must be on the list in use for the gig. The search shows only those songs, and the page offers Browse the list. See Anything or my list only.
Other messages
- Please enter a song. The song box was empty.
- That song request is too long. The song box takes up to 120 characters.
- That name is a bit long. 24 characters or fewer, please.
- That did not send. Reload the page and try again.
- Sorry, your request could not be sent. Please try again. This is a connection problem.