Terms

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Plain English, and short. Using AnyRequests means you agree to what's below. Musicians agree when they sign up, by ticking the box that says so.

Who these terms are with

AnyRequests is a trading name of Mark Griffiths, trading as Rhexen ("Rhexen").
Chew Wood, Glossop, SK13 5RR

These terms are an agreement between you and Rhexen ("we" and "us"). We are not registered for VAT.

Contact

• Email: hello@anyrequests.app
• About your data: privacy@anyrequests.app

There are three parts: one for everybody, one for the audience, and one for musicians. Our privacy policy explains what we collect and why, and which service providers handle it for us.

For everybody

• Don't use it to harass, threaten or abuse anyone.
• Don't spam a musician's page or try to flood, scrape or break the service.
• Don't copy or scrape the venue list or venue data.
• Don't impersonate someone else, or set up a page pretending to be an act you aren't.

Our website, the demo and feedback

The demo sends what you type from your phone to your own screen and nowhere else. It is for trying AnyRequests, not for real requests.

If you send us feedback and say we may quote you, you allow us to show your words on our website and in our own material about AnyRequests, exactly as you wrote them and credited as you chose, until you ask us to stop. We do not pay for feedback or give anything for it, and we choose which quotes to show.

If you are requesting a song, tipping or buying requests

Requests are just requests

Sending a song doesn't oblige anyone to play it. Musicians decide what they play, and can skip anything. A musician can limit requests to the songs they play. They can hide or delete any request on their own page, for any reason, block a phone for the rest of a gig, and report a request to us.

If they do not get to your request, it may be passed, with any name you added, to the act on after them at the same venue, who decides whether to take it.

Tips

Tips go to the musician. The payment is taken on the musician's page by Stripe and paid into the musician's own Stripe account. The musician is the seller, and the money does not pass through us. A tip is a thank you: it never buys a song and never changes the order of the queue. Tips are from £3 to £500. Only the musician can give a tip back.

Buying requests

Some musicians sell extra requests at a gig. The price you see is the whole price. What you buy can be used only at that gig, on that phone, and anything unused ends when the gig ends. Buying requests lets you send more of them. It does not mean a song will be played, and it never moves a request up the list. The musician is the seller and only they can refund you; a full refund takes back any requests not yet used. Because this is for a live performance on a specific date, the 14-day right to cancel does not apply.

If you are a musician

You must be 18 or over to create an account, and you confirm it when you sign up.

Tips and payments

We don't hold your money. Tips are paid through Stripe into your own Stripe account. We take a platform fee of 4% of each tip, paid either by you or by the person tipping, depending on your settings. Stripe also charges its own processing fee.

The 4% is of the whole card payment, rounded to the nearest penny, and it is taken on tips and on requests you sell. You are the seller of record for every payment. You are responsible for refunds, disputes and chargebacks on them, and for your own tax.

Tips you receive, and the money from requests you sell, are your own income. You are responsible for any tax due on them. We do not give tax advice.

In Setup, under "Who pays the fee", you choose one of three:

• The audience covers the fee (the default). The amount the person picks is what you receive, and enough is added on top to cover Stripe's fee and ours. On a £5 tip they pay £5.50, Stripe takes about 28p, we take 22p, and you receive £5.00.
• You cover the fee. They pay the amount they picked, and both fees come out of it. On a £5 tip, Stripe takes about 28p, we take 20p, and you receive about £4.52.
• The audience decides. They are shown both and choose.

Stripe charges its own fee on every payment (about 1.5% + 20p on a UK card) and takes it from your Stripe balance, whichever option you choose. When the audience covers the fee, what they pay on top is worked out for a UK card; a card from outside the UK costs a few pence more, which comes out of your share (about 8p on a £5 tip). A full refund you give returns our fee as well. Stripe does not return its fee.

We may waive the platform fee for an account. A waiver applies only where you would otherwise pay the fee yourself. It never applies when the audience covers the fee, or to requests you sell.

Every page can take tips once Stripe is set up. Switching tips off is part of Pro.

Payouts

Stripe pays your money into your bank every Friday. We set this schedule and it cannot be changed. Stripe currently holds each payment for 7 days before it can be paid out, so money usually reaches your bank 8 to 14 days after the gig. Your first payout also waits until Stripe has finished checking your details.

Stripe's agreement

Payment processing services for musicians on AnyRequests are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the "Stripe Services Agreement"). By agreeing to these terms or continuing to take payments through AnyRequests, you agree to be bound by the Stripe Services Agreement, as Stripe may change it from time to time. As a condition of AnyRequests providing payment processing through Stripe, you agree to give us accurate and complete information about you and your business, and you authorise us to share it, and transaction information about your use of Stripe's services, with Stripe.

Selling requests (Pro)

If you have Pro and switch on paid requests, you set the price of a bundle: from £3 to £500, in whole pounds, for up to 50 requests. Somebody can buy up to three bundles at once. You pay Stripe's fee and our 4% out of the price; neither is added on top, and no waiver applies. At a gig with paid requests on, a tip also gives the person requests at your bundle rate.

Pro

Some features are part of Pro. Pro cannot be bought at the moment; we give it to some accounts and may take it away. If we ever charge for it, we will tell you first, and nothing will be charged unless you choose to pay.

Your page and your content

You keep ownership of everything you upload: logos, images, links and song lists. You give us permission to store, display and process it to run AnyRequests for you. That includes sending song lists and photographs to our AI provider when you ask us to read or build a list. Don't upload images you don't have the rights to.

While "Share requests with the act before and after me" is on, you also agree that the songs your audiences ask for may be shown to other musicians as counts with no names, and that requests you did not get to may be offered to the next act at the same venue. A venue name you add to the shared list may be kept, corrected or hidden by us, and stays on the list if you leave.

Do not use what other acts' audiences asked for, or requests passed on to you, to identify or contact anybody.

AI features

Reading a setlist and building a songbook use AI. It can get things wrong, so check the list before you save it. Each account has a fair-use limit on these features, which we may change.

Emails

We send the emails needed to run your account, such as confirming your address, resetting your password and notices about your account itself. Marketing emails are separate and optional: we ask when you sign up, the box is not ticked for you, and you can turn them off at any time in Settings. We do not sell your details, and we do not pass them to anyone for their own marketing.

Closing your account

You can close your account at any time in Settings. Your page and printed codes stop working at once. Money already in your Stripe account stays yours, and Stripe goes on paying it out under its own terms.

We can suspend or close an account that breaks these terms or is being used to cause harm. We will tell you why, unless the law or somebody's safety stops us.

No warranty, and our liability

AnyRequests is provided as is. We can't promise it'll be available or error-free at any given moment, including mid-gig. Don't make it the only thing your set depends on. To the extent the law allows, we're not liable for losses arising from using it, or from being unable to use it.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit. Nothing in them affects your rights as a consumer. If you use AnyRequests for your business as a musician, our total liability to you is limited to the platform fees you paid us in the 12 months before the claim.

Changes

AnyRequests is in early access. It is free to sign up to and free to use, and there is no subscription. We take the platform fee described above on payments. If we change the fee, or start charging for anything else, we will email musicians at least 30 days before, and nothing new will be charged without you agreeing. When we change these terms we change the version and date at the top, and we tell musicians by email if the change matters.

Law and complaints

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your own courts.

If something has gone wrong, email hello@anyrequests.app and say what happened. We aim to reply within 14 days. For anything about your data, email privacy@anyrequests.app. A problem with a payment is usually for the musician, who is the seller, but tell us too.